As HVAC professionals begin getting their sleepy boilers ready for the upcoming heating season, they know that the first few weeks can be hectic, as dormant boilers are lit and unexpected startup problems pop up all over. It’s typically a time with some long days and a steady stream of calls from residents and building operators.

Professionals who’ve been doing this for a while, know that even if a boiler has been professionally inspected and serviced during the summer months, idle heating systems are still susceptible to both sediment and corrosion. Sediment settles out of the cold motionless water and compacts in pumps and valves, and of course as Mr. Young famously said, “rust never sleeps.”

The physics of heating system inactivity conspires to create a rich set of winter startup problems for commercial heating professionals. As a premiere manufacturer of advanced heating control systems, the experts at Heat-Timer® have seen their share of these startup problems, and taught building managers a few tricks for using our controls and room sensors to diagnose these issues.

1.  Preventing Pump Problems. Because of this summer’s accumulation of sediment and rust, pumps are one of the first things that a technician checks when they turn on the boiler. Often a pump won’t start because the impeller is embedded in sediment.  If the pump does start, it may leak through dried out seals. This often leads to a pump disassembly, cleaning and rebuild, or full pump replacement.

This expensive fall pump ritual can be prevented with a little exercise. A pump lead lag controller like the Heat-Timer® PLL can exercise boiler pumps by running them for a short period every week during the off-season, keeping seals wet and flushing out sediment. The Heat Timer® PLL also has low flow alarms which when interfaced to a Platinum series controller, can alert the boiler service company or building manager that there is a pump failure at any time during the heating season. Often these problems can be diagnosed and resolved without a visit to the boiler room, thanks to our BuildingNet® interface or mobile phone app.

2. Oil Fired Boilers – For oil fired boilers, clogged fuel filters can be another start-up problem as a summer’s accumulation of black sludge is stirred up and sucked into the filter when the oil tank is filled in the fall. This can cause hard to diagnose boiler lockouts as the burner is intermittently starved for fuel unless that oil filter is monitored with a vacuum sensor like Heat Timer’s Oil Filter Monitoring Kit. An oil filter monitor connected to a Platinum controller can give a building manager plenty of warning that a fuel filter needs to be replaced, so that it can be changed at the next regular boiler service, rather than during a late-night emergency call after a boiler lock-out.

3. Plumbing Decay – While pumps and filters are the obvious problem areas during boiler start up because they are right there out in the open, there are invisible problems in the boiler room too. Pipes, condensate tanks and the boilers are eternally and invisibly rusting from the inside out. Boiler tube leaks are common start-up problems on older boilers. Iron pipes can suddenly develop pinhole leaks. Steam traps can fail to close properly.  Even when these leaks are as obvious as a puddle on the floor, it can be days before someone goes into the boiler room and notices it. On the other hand a leak from a steam line or steam trap can be hard to see even if a service technician is looking for it, and water leaking from inside the boiler may evaporate and go up the stack, but not before causing further corrosion problems in the burner and the flue ducting.

Fortunately, the days (and nights) of discovering water leaks only after the sump pump alarm goes off are long gone. Sensitive boiler feedwater meters connected to BuildingNet® through a Platinum controller continuously measure boiler make-up water usage. Building managers can use BuildingNet’s trending tools to visualize long term changes in boiler water usage week to week or season to season, helping identify water leaks while they are still small and inexpensive to fix rather than after they have flooded the boiler room, shutting down the boiler and damaging equipment.

Heat-Timer® Controls Save Money and Maintenance Headaches.

There is a lot to keep an eye on in those first few weeks of boiler operation, especially if you are responsible for multiple buildings. Knowing that your boiler controller has your back, monitoring everything going on in the boiler room can make waking up the boilers a lot less stressful. Heat-Timer® has been helping boiler service professionals wake up the boilers for over 80 years with a deep toolkit of controllers, sensors and alarms.

If servicing the boilers keep you awake at night, consider upgrading to Heat-Timer’s Platinum controller with a BuildingNet® remote interface.

Original content posted on https://www.heat-timer.com/service-your-boilers-before-winter-arrives/

Heating season is beginning in many parts of the country, so building managers and HVAC professionals are out in the field getting boilers ready for use.  The first few weeks of heating season can be hectic, as dormant boilers are lit and unexpected startup problems pop up all over.  HVAC professionals must be able to see when a start-up problem occurs in a building so that they can get on site and fix it quickly, then be able to move on to the next issue.  Professionals rely on remote boiler management software to keep them informed. BuildingNet® by Heat-Timer® does not let them down.

Why is BuildingNet® a better boiler management software interface?

To a user, the connection between a Heat-Timer® Platinum series controller and the BuildingNet® web based or mobile application is just part of the “cloud” that few people think much abhttp://platinumout.  The engineers at BuildingNet®, on the other hand, think about it all the time because inside that “cloud” is BuildingNet’s highly reliable backend server software, running on a redundant network to ensure 24/7 availability. BuildingNet’s servers have the reliability and scale to support its customers, even during the busiest time of the season.

It is not just the reliability that building managers like about BuildingNet®.  BuildingNet® has the powerful boiler management controls that building managers need.  BuildingNet® is not just a view-only application, just allowing the user to watch what is going on in the building without being able to do anything about it.  BuildingNet® gives the user all the important control functions of the Heat-Timer® Platinum controller, not just the basic temperature control offered by some remote software.

BuildingNet® also allows the creation of monitoring accounts which allow a boiler service and maintenance company to receive and respond to alarms and monitor building status. This feature allows the property managers to choose a service company or companies that are right for their needs, rather than be locked into a service contract like some other building management software solutions.

Multiple Boiler Rooms, Buildings, and Locations, Single Management Interface

BuildingNet® software is not an application originally designed to manage a single residence or small apartment building, and then advertised as being something more.  BuildingNet® was designed from the beginning to scale easily and robustly from a single Platinum controller to an entire apartment complex or business campus. BuildingNet® can be used for large property portfolios because it has powerful tools to cut through the noise and give the building managers the information they need, when they need it.

One example is BuildingNet’s new alarm features, which allow tiered response to alarms.  With tiered alarms, a manager responsible for 50 apartment buildings in a complex will not receive every alarm from every building. The alarms will go first to the on-site technicians responsible, then to the technician’s supervisor. Only the alarms that are not answered after a set time period will be escalated to the manager.

Another way that BuildingNet® manages the complexity of a multi-building portfolio is its rich set of data analysis tools that allow building managers to spot trends and potential problems before they become emergencies.   The new alarm executive summary gives a daily summary of alarms, while the customizable report features in BuildingNet®, can give managers the ability to generate reports down to the sensor level, or create summary reports that show overall trends.  These reports can be configured to be emailed to the team at regular times.

Different buildings need different controllers

The last reason that BuildingNet® works so well for a range of building sizes and types is because Heat-Timer® offers the widest selection of boiler controllers in the industry.   Heat-Timer® has a Platinum series controller optimized for every situation, whether a single hydronic boiler in a small multi-family building to a multi-steam boiler installation for a large building or domestic hot water for an entire hospital.  Heat-Timer® has the right boiler control solution for every situation, and BuildingNet® gives building managers and HVAC professionals the tools to manage them efficiently, saving money and increasing resident satisfaction.

For more information visit https://heat-timer.com

Original content posted on https://www.heat-timer.com/how-buildingnet-makes-boiler-maintenance-easier/

Remote boiler controls like Heat-Timer® Platinum Series under control of web-based interfaces like BuildingNet®, have given building managers and heating contractors the convenience of managing all their buildings, and boilers remotely. Perhaps one of the most useful features of this system is the programmable, automated alerts that can be sent. With properly configured alerts, the right person is notified as soon as there is a problem, meaning boiler lock-out or water leaks may often be fixed before the tenants even know there is a problem. With such a system, the days of midnight runs to the boiler room to find oneself knee deep in brackish water, maybe all but over. The key to solving this problem correctly is the flexibility and ease of configuration of the remote alarm sensors and alerts that are configurable in your system.

As is the case with many complex systems, however, there is having the cool features, and then actually using them. Ease of use and configuration complexity is an issue for everyone, no matter how well trained the HVAC technician or building super is…

Some heating system control software offers so many choices of alert levels and recipient groups that it becomes difficult to tell who is going to get what alarm. The result is that critical alarms get ignored because of alarm fatigue, responders don’t receive critical alarms and trivial alerts cry wolf constantly, defeating the purpose.

Other building control software claim to be easy to configure, but it is only easy to configure because it has limited functionality. It does not give enough choice of alarms and alarm recipients to be useful, except for managing a small single building.

With the September 2020 update of BuildingNet®, building managers have even more powerful tools that allow the right alarms go to the right people easily – whether they manage a single building or a large portfolio of buildings. The alarms are easy to configure, exceptionally reliable, and the average user can configure the software themselves without reading the manual even or spending hours on the phone with technical support.

Why Heat-Timer’s BuildingNet® Stays Ahead of the Competition

BuildingNet® is easy to use, scalable and has the features that building managers and HVAC professionals depend on because Heat-Timer® has listened to its customers and added the features that matter most to them. In this update, BuildingNet® is introducing three new alarm features.

Temporarily suspend alerts

Configuring alarms for multiple sensors in multiple buildings can be time consuming, even with a good configuration interface. Then once the alarms are configured, no one wants to completely delete an alarm just to keep it from sending alerts during scheduled maintenance or during the off-season. Now available with BuildingNet® is a new temporary alarm suspension feature. The user can temporarily suspend specific alarms to handle situations where equipment or sensors are offline during repair, maintenance, or off-season. The user only receives the alarms they need and does not have to delete alarms and then reconfigure them every fall.

Multi-tier alarms

For a manager, it can be annoying when employees copy you on every single email, flooding your inbox and burying the important emails that need your attention. Some building management software is like that, flooding you with alerts that can easily be handled by the technicians on duty, and burying that critical alert that needs answering.

The new BuildingNet® multi-tier alarm eliminates alarm overload. This new feature allows the user to set alarms to be escalated to supervisors first, and then to managers only if the problem is not taken care of within a set duration of time. The alarms can go first to the technicians on call. The technicians have the information they need to respond and fix the problem, yet Heat-Timer’s alarm escalation indicates that supervisors and managers are still on top of the situation, knowing that they will be alerted and can respond if an issue is not fixed within a set time.

Executive summary portfolio wide alarm report

Coupled with the multi-tier alarms is a new executive summary report. This allows managers to view the full alarm activity on the customer portfolio every morning, even if they are no longer receiving every alert thanks to the new multi-tier alarm feature. This summary report will be a valuable tool to identify problem areas, plan staffing levels and make upgrade decisions.

To ensure that these new features are utilized, Heat-Timer® has listened to its customers again. At the same time, Heat-Timer® is introducing these new alarm features and streamlining the configuration interface to make BuildingNet® even easier to configure and administer.

Three step sensor set up and alarm configuration

The new sensor set up and alarm configuration makes configuring the sensors and alarms in a building easier than ever. The software guides you through the three-step process making it easy to set the right alarms for each Platinum controller, and to also ensure that those alarms go to the right people.

Step 1

In the first step, every wireless and wired sensor in a building or Platinum series control panel is named and configured using intuitively designed tables. The user simply needs to move down the rows showing the available sensors and fill out the information. Once the sensors have all been configured, the user can then configure the alarm alerts in step 2.

Step 2

The Platinum controller alarms, and the wireless and wired sensor alarms are configured using the same intuitive tables used in step 1. The user can quickly go through the rows of alarms, setting alarm parameters. The allowed settings for each alarm are clearly displayed in the row.

Step 3

Once the sensors and alarms are configured, the last task is to define the recipients for those alarms and determine how those alarms are escalated. A single pop-up box for each alarm allows you to select a recipient, specify if they are to receive an email or text alert, and then set the tier level. The tier level setting defines the order that recipients will be notified of an alarm, so that the alarms initially go to the person first in line to respond and then are progressively escalated up the tiers if an alarm is not cleared after a set time period.

Easy configuration of email/text alerts

Sending an urgent alarm to someone who left the company six months ago does not help you maintain tenant satisfaction. BuildingNet’s new interface makes it easy to maintain the list of alarm recipients in the database, and to keep their email addresses and phone numbers up to date. Coupled with the new alarm configuration menu, BuildingNet® makes it easy to ensure that the right alarms go to the right people, every time.

Your Remote Capabilities are Only as Good as Your Underlying Control

While many heating control manufacturers boast about their remote capabilities, the real purpose of remote boiler management software is to manage real boilers in real buildings. Only Heat-Timer® offers best in class Platinum controllers for steam, and hydronic and DHW systems, whether it is one boiler or multiple boilers. While building managers and HVAC professionals are enjoying the benefits of the powerful and easy to use BuildingNet® software, Heat-Timer’s Platinum controllers are in the boiler room 24/7 reducing fuel costs and providing reliable heat to building tenants.
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Original content posted on https://www.heat-timer.com/buildingnet-new-alarm-features/